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Prism Software Support Summary

Prism Software Technical Support Services

Prism Software SupportTechnical product support is a priority for our customers and so it is for NetWorld UK. What's the point in a product that is not functioning correctly? we understand that and have tailored our technical services to ensure that in the event of technical issue your organisation receives the support its deserves!

Included as Standard:
9am - 5.30pm GMT - 5.30pm - 10pm GMT (After UK offices hours USA support takes over)
Telephone Assistance
Remote Assistance:(via web based service or customer supplied remote access)
Enter a Support Ticket Online (Logged Immediately within our Help Desk System)
Downloadable Product Upgrades and Updates (downloadable for contracted customers)
Full Technical Knowledge Base
Product Manuals  (downloadable for contracted customers)
Product Video Tutorials

No hidden charges all the above is included in our standard contract FREE OF CHARGE for the first year when purchasing any of our Prism Software Solutions.

Subsequent years Technical Support contracts are offered annually on a % of licence cost basis. Want to know the costs of renewing a contract? please contact us

A service we are proud of read what some of our customers say. Testimonials