Today’s Help Desk provides
a central point of contact for end users to
submit service incidents and requests. Help Desk
software provides the IT support platform to facilitate
ticket processing, analytics and reporting, as well as
integration with other IT support systems.
Consider HEAT®, the
flagship and market-leading help desk solution from
FrontRange. With more than two decades of service
management experience and 8,000 plus customers across
the globe, customers can rely on HEAT to manage all
their Help Desk service and support needs, from initial
request through incident closure. HEAT® includes a
complete suite of core service and support components
into a consolidated service desk solution designed
specifically for the needs of the midmarket. End-to-end
support helps manage service issues from the initial
call to completed work orders and service restoration.
Key Benefits of
HEAT Help Desk
-
Improve service
productivity with easy automation and first call
resolution tools
-
Provide proactive
service with email monitoring, auto-ticketing and
alert notifications
-
Extend beyond IT
support to include HR, Payroll, Facilities and other
employee services
-
Provide better
customer communications and queue management with
HEAT Plus Voice
-
Maintain real-time IT
inventory with integrated FrontRange Discovery
-
Gain remote access
with the HEAT web-based interface for the IT
technician
-
Empower on-the-go
technicians with HEAT Plus Mobile for Blackberry®
Frontrange
HEAT®
Software Web Page Links
