Standard Support and Maintenance Contracts

Support and Maintenance contracts are available over either a 12, 24, and 36 Month Periods

Support and Maintenance costs are based on the current retail price per licence and are calculated using an agreed % rate for the period required.

Product Support Includes:

• Telephone Technical Support

• E-mail Technical Support

• Access to Frontranges On-Line Knowledge Base

• Full Provision of Product Version Upgrades

• Full Provision of Product Minor Updates

• Access to Frontrange Discovery Software User Group and Forum

Please note that expired contract rates differ from the usual rates, NetWorld UK would be pleased to provide you details on request.

If you would like NetWorld to provide you a quotation for renewal of your support and maintenance agreement please click here:

Discovery Training

NetWorld UK offer a range of hands-on bespoke on-site Frontrange Discovery Training workshops designed specifically using the clients actual Frontrange Discovery Installation . The courses cover User and Administrator training and included the following elements: 

User/Administrator Training 

Overview:

This course is designed to meet the needs of both Support Management and Staff who Administer the

Frontrange Discovery Software Application and thus require detailed Technical Knowledge of the structure of the application to ensure successful usage.

The course will detail all aspects of the Frontrange Discovery Application. Upon completion of the course delegates will have a good working knowledge of the Frontrange Discovery Application. 

Course material (Tailored Training Manuals) will be provided electronically.

Duration: 2 Days (1 Day On Client Site, 1 Day Off Site for Document Preparation)

Cost: £negotiable per day per 4 delegates + Travelling and Subsidence

Course Code: CDSUT004

Topics covered include:

• Installing the application software

• Overview of Screens

• Working with Views

• Setting Alert Options

• Deploying the client software

• WAN/LAN/E-mail/Internet Client deployment

• Setting Audit Schedules Options

• Understanding the audit result files

• Setting of new Queries

• Using the locations tab to locate devices

• Report Reviews

• Exporting and Importing data

Pre-requisites:

All delegates must have good technical understanding of computer technologies and terminologies

Contact Us regarding Frontrange Bespoke User/Administrator Training

Discovery Consultancy

NetWorld UK - Professional Consultancy Services.

NetWorld UK's technical staff are all Frontrange Certified Engineers.

NetWorld UK are therefore, able to provide highly trained experienced Technical Consultants whom are qualified to customise the Discovery Audit Software and offer suggestions based on their experiences of previous audit projects.

Please see below for a sample of the Technical Services NetWorld UK provide, although none of these services are mandatory we would recommend a detailed discussion with one of our Pre-Sales Consultants before commencing any Software Purchase.

NetWorld UK Frontrange Software Consultancy and Product Training Services are offered as either daily services or packaged solutions dependent on the level of expertise and available resources within client organisations.

1) Project Planning (Pre, During & Post Project Implementation)

2) Software Installation

3) Software Customisation

4) Pilot Audit (Test Environment Prior To Live Roll Out)

5) Integration Services (i.e Helpdesk))

6) Audit Skills Transfer (Product Training- See further up this page)

7) Administration Training (Product Training- See further up this page)font>

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